MyConcierge application

August 22, 2014 - Posted in Portfolio , User Experience , User Interface Posted by:

I joined LesConcierges in December 2013 as Director of User Experience. LesConcierges is a premier provider of global concierge services and solutions. Since 1987, LesConcierges has generated brand loyalty and value for customers of companies such as Visa, American Express, Merrill Lynch, and JP Morgan Chase, and employees of Apple, Fidelity, Genentech, and more.

My role is to direct the conception and development of a desktop and mobile solution to connect the customer and the concierge. The only current methods of communication between customer and concierge are voice and email. The MyConcierge application provides a simple, intuitive platform for customers to make requests, send messages and interact with global concierge staff. In turn, MyConcierge equips concierges with the information and tools needed to process requests, respond to inquiries and deliver the best recommendations. My responsibilities include creating the user experience, user interface, and prototype, and managing the developers and programmers involved in the build.


Initial desktop wire frames and user experience

MyConcierge desktop application welcome screen

MyConcierge desktop application concierge process screen

MyConcierge desktop application category start screen

MyConcierge desktop application dining request form screen

MyConcierge desktop application request timeline screen

MyConcierge desktop application contact information tab screen

Final desktop user interface

MyConcierge desktop application welcome screen

MyConcierge desktop application concierge process screen

MyConcierge desktop application category start screen

MyConcierge desktop application dining request form screen

MyConcierge desktop application request timeline screen

MyConcierge desktop application contact information tab screen

Initial mobile wire frames and user experience

MyConcierge mobile application login screen

MyConcierge mobile application navigation menu

MyConcierge mobile application category start screen

MyConcierge mobile application dining request form

MyConcierge mobile application request timeline screen

MyConcierge mobile application recommendation screen

The mobile prototype was built using Proto.io and is available by request. If you’d like to see it in action, please contact me and include “MyConcierge mobile prototype request” in the message subject. Below are a few screenshots to provide a visual reference.


Mobile user interface and prototype

MyConcierge mobile application login screen

MyConcierge mobile application navigation menu

MyConcierge mobile application category start screen

MyConcierge mobile application dining request form

MyConcierge mobile application request timeline screen

MyConcierge mobile application recommendation screen